Right of Withdrawal

The seller is established in the Canary Islands, Spain. If you are a consumer, you may withdraw from this distance contract within 14 days of purchase without giving a reason. We apply this cooling-off period as a consumer protection aligned with Directive 2011/83/EU (as amended, including Directive (EU) 2019/2161), even though the Canary Islands sit outside the EU VAT territory.

This is digital software with credits and AI tokens. Credits or AI already used are deducted from the refund. Unused credits and AI balance are cancelled with the licence. Any remaining amount is returned to the original payment method after we confirm the request.

A withdrawal in the first 14 days is refunded net of credits and AI already used. Formula:

refund = amount paid − (credits used × unit credit cost) − AI used in euros

Example pack: 150 credits + 5.00 EUR of AI for 25.00 EUR:

• Credit portion of the price: 25.00 EUR − 5.00 EUR = 20.00 EUR
• Cost of 1 credit: 20.00 / 150 = 0.1333 EUR
• If you used 30 credits and 2.00 EUR of AI: 30 × 0.1333 EUR = 4.00 EUR
• Refund: 25.00 − 4.00 − 2.00 = 19.00 EUR

Unused credits and AI are cancelled with the licence. Any refund due is paid manually to the original payment method after we verify usage.

Enter the email used at checkout or the order number. We will email you a copy and notify the seller.

This page is a consumer notice, not legal advice. The 14-day period and the deduction of digital units already used apply as stated above.